[Solved] BSOD. DRIVER_CORRUPTED_EXPOOL

Discussion in 'Technical Support (AdGuard for Windows)' started by RCTPavuk, Dec 27, 2018.

  1. RCTPavuk

    RCTPavuk New Member

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    Hi, This is my first time here, so please no throwing tomatoes my way.

    Long story short, have 2 PCs, laptop and desktop.
    When AG was installed on laptop, had bsods.
    Installed on desktop, bsods came right after. Laptop is bsod free now since no AG on it.

    Been having bsods pretty regularly, even contacted Kaspersky support, sent memory dumps, they told me to uninstall AG because it was causing bsods... Next step is here i guess.

    Latest bsod had the following code: 0x000000c5
    Attaching minidump to this message. Full memory dump is about 217 MB, so that's too big to attach here.
    Please let me know if anything else is needed.
     

    Attached Files:

    Last edited: Dec 27, 2018
  2. RCTPavuk

    RCTPavuk New Member

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    To add,
    BSODs seem to happen when watching youtube/twitch in browser.
    When was using laptop, had both Opera and after Chrome. When switched to desktop, used Chrome and Mozilla. BSODs happen regardless of browser in question, but only on the machine AG is installed on.
    Both machines are running Win 7 Home Premium with updates (except a handful that are microsoft's spyware).
     
  3. RCTPavuk

    RCTPavuk New Member

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    When I submitted the report in the AG app, got this:
    **User ID**: 2033619
    **Subject**: [STANDARD] [Adguard for Windows] Custom
     
  4. RCTPavuk

    RCTPavuk New Member

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    Also dug up 4 days old bsod code (event viewer)
    0x00000019
    Though no longer have memory dumps from that one.

    I know it looks like a RAM issue, but why does it happen only when AG is installed; And no longer happens on AG free laptop. Doesn't sit right...

    Also, all the drivers after windows update were installed from Snappy Driver Installer.
     
    Last edited: Dec 27, 2018
  5. TheHasagi

    TheHasagi Support Commando Staff Member Administrator Moderator

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    @RCTPavuk

    Hello!

    Can you try to disable WFP driver in AdGuard - Settings - Network - Use WFP driver and check again, BSODS should never happen again.

    Also, don't forget to install the latest Windows and .NET updates.
     
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  6. RCTPavuk

    RCTPavuk New Member

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    @TheHasagi
    WFP driver option was never checked since it says for win 8 and above.
    Been using Win 7
     
  7. TheHasagi

    TheHasagi Support Commando Staff Member Administrator Moderator

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    @RCTPavuk

    Then try to enable and check if it helps. Sometimes anti-virus applications can use the same type of a driver and it can be caused by BSOD.
     
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  8. RCTPavuk

    RCTPavuk New Member

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    Just enabled. Here's hoping it helps. Will keep you posted
     
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  9. RCTPavuk

    RCTPavuk New Member

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    Alright, 2 weeks no bsods. I think that the WFP should come checked by default after install...
    Can close if that's a thing here.
    Thank you for your replies @TheHasagi
     
    TheHasagi likes this.
  10. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Well, the thing is it makes sense to use the TDI driver by default on Windows 7, since it doesn't run any "modern" apps that cause a need to use the WFP driver. The WFP driver is more prone to antivirus incompatibilities versus the TDI driver, hence another one of the reasons why it's not set as the default on Windows 7.

    That said, the TDI driver shouldn't be causing BSODs on Windows 7. Having the minidumps uploaded somewhere (like a file sharing service) could help the developers pinpoint a cause.