[Solved] Impossible to change password

Discussion in 'Technical Support (AdGuard for Windows)' started by LennartB, Jan 16, 2019.

  1. LennartB

    LennartB New Member

    Joined:
    Jan 16, 2019
    Messages:
    2
    Hi,

    I am afraid my AdGuard account password may be compromised and I'd like to change it. However, it is impossible: when I try to change it, I am told below the Current Password field that "This value should be the user's current password." I am talking about the website.
    Maybe I created a bad type of password by including some forbidden symbols and now it won't let me change it? Is there a guideline for what types of password are allowed? What set of symbols and how many?

    Please check if something can be done.

    I will just mention that I secured my AdGuard license key for now until I can make sure my account is secure again.

    Thanks,
    Lenny
     
  2. TheHasagi

    TheHasagi Quality Assurance / Support Commando Staff Member Administrator Moderator

    Joined:
    Mar 26, 2018
    Messages:
    1,431
    @LennartB

    Hello!

    Use the "Lost the password?" function:
    [​IMG]

    The requirement is - 8 symbols. Also, check if your account has been pwned.
     
  3. LennartB

    LennartB New Member

    Joined:
    Jan 16, 2019
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    Thank you for providing a working solution and for the pwned link. I was able to proceed with the password change this way. This thread can be now archived.
    One suggestion for AdGuard team is to consider modernizing the system, as 8-symbol passwords are generally weak.
     
  4. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

    Joined:
    May 30, 2012
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    That's just the minimum character requirement for a password. I actually have a password of 300 characters for my account on the main site. And it works fine.