System_Service_Exception NETIO.sys

Discussion in 'Technical Support (AdGuard for Windows)' started by SpartacusSystem, Jan 28, 2017.

  1. SpartacusSystem

    SpartacusSystem Member

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    caleb59 likes this.
  2. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

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    @avatar can you have a look at these minidumps? Looks like we have something to do with the BSOD indeed.
     
  3. SpartacusSystem

    SpartacusSystem Member

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    I've been having them ever since I've purchased Adguard but I never really cared because it would happen occasionally. But this time it happened whilst I was working on an assignment (autorecovery saved me) so I thought, it's time to get this checked out.
     
    Last edited: Jan 31, 2017
  4. avatar

    avatar Administrator Staff Member Administrator

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    This can be a compatibility issue indeed. Have you tried switching to another driver type in AG general settings?
     
  5. SpartacusSystem

    SpartacusSystem Member

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    Nope. How can I go about doing that? Will it affect Adguards's adblocking performance?
     
  6. avatar

    avatar Administrator Staff Member Administrator

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    Go to Adguard -> Settings -> switch "use wfp driver there".

    Regarding ad blocking performance, the difference is that WFP driver is "newer" and can handle "modern UI apps" like MS Edge.
     
  7. SpartacusSystem

    SpartacusSystem Member

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    I'm already using the WFP network driver. It seems to have been already enabled.
     
  8. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    Try disabling it (by unchecking that option) and rebooting/retesting it.
     
  9. SpartacusSystem

    SpartacusSystem Member

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    I'll give that a go.
     
  10. caleb59

    caleb59 Member

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  11. avatar

    avatar Administrator Staff Member Administrator

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    Hm, I see Kaspersky driver in the stack trace. However, it is not listed in your signature. Do you use it or is it a leftover from a previous installation?
     
  12. SpartacusSystem

    SpartacusSystem Member

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    Ahhh, I just got another Bluescreen whilst watching a live transmission on Be-At-Tv. I use Avast Internet Security but I also use Kaspersky Safe Kids for parental control purposes. Could that be the thing causing it?

    I will attach the new log also. @caleb59
     
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  13. caleb59

    caleb59 Member

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    OMG are you kidding me?:eek:
    Well looks like another BSOD for me is a matter of time but for now all is OK - question for how long, on github another person wrote about BSOD too so looks like we're fu*ked...
    We'll be in touch...
    --------------
    Again random BSOD on test build, I'm going back to 6.1.314.1628 and turn off WFP driver...
     
    Last edited: Feb 25, 2017
  14. avatar

    avatar Administrator Staff Member Administrator

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    Now I see where is the Kaspersky driver in the stack trace. We're still looking for the cause of this issue.

    There's one thing you can do to help us, though.

    As our driver is not in the stack trace, we need a complete memory dump to find out more about this situation. Here is how to get it:
    https://www.bitdefender.com/support...em-crashes-with-a-blue-screen-bsod)-1169.html
     
  15. caleb59

    caleb59 Member

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  16. avatar

    avatar Administrator Staff Member Administrator

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    Thank you very much! I should've taken a look in the support ticket myself instead of relying on support service.
     
  17. caleb59

    caleb59 Member

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    No problem, really hope it helps somehow...
     
  18. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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  19. SpartacusSystem

    SpartacusSystem Member

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    I'm incredibly sorry for the late reply! I'll generate a full dump ASAP!
     
  20. caleb59

    caleb59 Member

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