Taking to much time before it gets fixed

Discussion in 'Off-topic' started by worldsdream, Mar 20, 2019.

  1. worldsdream

    worldsdream Beta Tester

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    Hi all,

    I hope you are all doing great. First of all, AdGuard is the best and I it is my number one software to talk about if it is about security or about blocking spyware and advertisements.

    I just want to let you all know that it takes a lot of time before the tickets get addressed on github. I know that there is a big storm of tickets and it will keep on going. Can we do something about it? It used to be fixed within 24/48 hours. Now tickets are open for 15+ days.

    I hope that we can address this issue.

    Thanks for reading.
     
  2. worldsdream

    worldsdream Beta Tester

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  3. Blaz

    Blaz Moderator & Translator Staff Member Moderator

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    It also depends on the ticket priority. This weekend there should be a big pile of open issues gone.
     
  4. worldsdream

    worldsdream Beta Tester

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    I hope we can get under the 500! But that is impossible for now.
     
  5. TheHasagi

    TheHasagi Support Commando Staff Member Administrator Moderator

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    @worldsdream

    Hello!

    Did you mean github issues or interaction with support?
     
  6. worldsdream

    worldsdream Beta Tester

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    Hi @TheHasagi, I mean the github issues. They stay open for a long time. Normally they got fixed within 24-48 hours.
     
  7. TheHasagi

    TheHasagi Support Commando Staff Member Administrator Moderator

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    @worldsdream

    From time to time it's getting harder to solve the non-regular issue, our devs work hard to make it faster. Please, be patient :)
     
  8. worldsdream

    worldsdream Beta Tester

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    I do know they work harder. I respect them one by one. It looks like there are coming more requests then they can solve.
     
  9. ag_bug_finder

    ag_bug_finder Beta Tester

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    I agree with the waiting time getting too long for fixes.

    What is really is are the quick fixes, which currently end up getting lost in the system until days, if not weeks, later.

    Simple issues should be fixed quickly, and there should be a few developers working on the quick fixes each and every day, squeezing out as many quick fixes as possible, instead of just focusing only on harder and more time-consuming fixes...
     
  10. Blaz

    Blaz Moderator & Translator Staff Member Moderator

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    The simple issues are sometimes getting more complicated. I will race through a lot of simple ones this weekend.