Unable to install update 2.10.176

Discussion in 'Technical Support (AdGuard for Android)' started by JBH25, Dec 1, 2017.

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  1. JBH25

    JBH25 New Member

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    Dec 1, 2017
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    After I click on "update" I get to a page that says:

    "Do you want to install an update to this existing application? Your existing data will not be lost. It does not require any special access."

    Clicking on Install does nothing. Is this problem at my end?
     
  2. UMX

    UMX Member

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    Sep 20, 2017
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    Yes, local issue.
    -running screen capturing software? shut it down
    -reboot, do nothing after except starting the update
     
  3. JBH25

    JBH25 New Member

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    Dec 1, 2017
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    Thanks, fixed by temporarily removing the screen overlay for Lux Lite.
     
    UMX likes this.
  4. UMX

    UMX Member

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    Sep 20, 2017
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    So we could/should blame the installer for not being screen-overlay-proof.
    Users facing this should temporarily disable software interfering /w the screen (AZ screen recorder in my case).

    Thx for your qualified feedback!