usaa.com Blank Info

Discussion in 'False Positives' started by GHammer, Nov 6, 2014.

  1. GHammer

    GHammer New Member

    Joined:
    Nov 6, 2014
    Messages:
    10
    I installed the Firefox extension and after trying it out on a few sites, needed to visit my bank.
    When I load the site, no information appears, just the empty containers for accounts, billpay, etc.
    I turned off blocking for the site but the missing parts of the site did not display.
    I disabled the extension and all is normal.

    Ideas?
     
  2. Alex302

    Alex302 Filters Developer Staff Member Administrator

    Joined:
    Jul 20, 2012
    Messages:
    22,994
    Hi
    Can you write a turned on filters?
    And try this rule in user filter:
    Code:
    usaa.com#@#iframe[width="100%"][height="250"]
     
  3. GHammer

    GHammer New Member

    Joined:
    Nov 6, 2014
    Messages:
    10
    That had no effect.
    Capture.PNG
     
  4. Alex302

    Alex302 Filters Developer Staff Member Administrator

    Joined:
    Jul 20, 2012
    Messages:
    22,994
    This rule works on my side, with Russian, English, Spyware, Social, Experimental and German filters.
    And you can check in other browser.
     
  5. GHammer

    GHammer New Member

    Joined:
    Nov 6, 2014
    Messages:
    10
    I think you are just accessing the main website. I am logged in to access my account info.
    The previous post is an image of what I get.
     
  6. Alex302

    Alex302 Filters Developer Staff Member Administrator

    Joined:
    Jul 20, 2012
    Messages:
    22,994
    I'm logged too.
    This page with my rule looks:
    [URL="http://imagizer.imageshack.com/img908/9776/Wjb4ei.png[/URL]
    without rule it looks like you skreenshot.
     
    Last edited by a moderator: Nov 7, 2014
  7. GHammer

    GHammer New Member

    Joined:
    Nov 6, 2014
    Messages:
    10
    Ok, then why do I not have anything?
    Here's the rule from the options page:
    usaa.com#@#iframe[width="100%"][height="250"]

    This is a new install, never ran it before, and the only change to the stock settings is the addition of the rule.
    I'm only running the Firefox extension, no other, so I can't test a different browser.
     
    Last edited by a moderator: Nov 7, 2014
  8. avatar

    avatar Administrator Staff Member Administrator

    Joined:
    Oct 26, 2010
    Messages:
    12,895
    Let's simply disable cosmetic rules on this site:
    Code:
    @@||usaa.com^$elemhide
    
    @GHammer, could you please check this rule?
     
  9. GHammer

    GHammer New Member

    Joined:
    Nov 6, 2014
    Messages:
    10
    No, I still get nothing.
    I think I will create a new profile, install only Adguard, then see if I have any info.
    If you have info, there is either something about actually having accounts there, or something with my browser install.
    Back shortly.
     
  10. GHammer

    GHammer New Member

    Joined:
    Nov 6, 2014
    Messages:
    10
    With a new profile and only Adguard extension installed, I still get nothing.
    Here is what I enabled when installing Adguard.
    AdguardInstall.PNG
     
  11. avatar

    avatar Administrator Staff Member Administrator

    Joined:
    Oct 26, 2010
    Messages:
    12,895
    Is the website ok if you disable filtering on this site?
    Also could you try switching "Send statistics for ad filters usage" option?
     
  12. GHammer

    GHammer New Member

    Joined:
    Nov 6, 2014
    Messages:
    10
    Here's what I have in the whitelist. Makes no difference.
    *usaa.com*
    I disabled filtering on the site early on with no effect.
    However, turning the Send statistics off allows the site to show normally.

    I'll leave it off for now.

    Thanks, good find.
     
  13. Alex302

    Alex302 Filters Developer Staff Member Administrator

    Joined:
    Jul 20, 2012
    Messages:
    22,994
    Can you download Pale Moon Portable, install Firefox extension and check with it?
    http://www.palemoon.org/palemoon-portable.shtml
     
  14. GHammer

    GHammer New Member

    Joined:
    Nov 6, 2014
    Messages:
    10
    I did so and get same results, no usaa.
     
    Last edited by a moderator: Nov 9, 2014
  15. avatar

    avatar Administrator Staff Member Administrator

    Joined:
    Oct 26, 2010
    Messages:
    12,895
    I see, it may be firefox extension bug.

    @Alex302, could you please check it with "Send statistics" option enabled?
    This option changes the way Adguard handles CSS rules and this may be the cause of the issue.