Whitelisting Amazon Prime App

twistedvincent

New Member
I've been using Adguard with my Shield TV successfully for well over a year with no issues but all of a sudden last week my Amazon Prime App wouldn't connect (JUST the prime app)) and I kept getting "internet connectivity issues". After posting to another board I found Adguard was the culprit and shut it down.

So, how do I go about whitelisting the Amazon Prime app.

Many Thanks...
 

Boo Berry

Moderator + Beta Tester
Moderator
If you can get into the Apps Management section of AG for Android, you should be able to disable filtering/protection for the Amazon Prime app.
 

Blaz

Moderator & Translator
Staff member
Moderator
Open AdGuard for Android app, click on menu button (left of AdGuard text).
 

twistedvincent

New Member
The first is the app management tab and when I click in it it takes me to a list of installed apps....but that's it. There's no option to do anything really other than toggle protection on or off. I tried whitelisting the app by entering what looked like an app address but it didn't work. I entered "com.amazon.amazonvideo.livingroom" Like I said, I've used Adguard with the Shield for 2 years without a hitch then last week it just stopped connecting....very strange.
 

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Boo Berry

Moderator + Beta Tester
Moderator
In Apps Management select Amazon Prime, then scroll down until you hit the protection toggle and disable protection for it.

Also considering AG for Android isn't designed to run on Android TV, you might encounter navigation issues within the app. Unless you're rooted, there's really no reason to run AG for Android on a Nvidia Shield TV, because by default you can't install the HTTPS certificate needed to filter apps. Of course, if you're using a rooted Shield TV, then you can move the certificate to the system store and it's not an issue.
 

twistedvincent

New Member
I installed it for when I go online using my Shield for whatever reason, downloading apk's, apps, checking reddit, stuff like that. Before I installed Adguard there was a couple times where I couldn't move or navigate because I was inundated with ads, pop-ups, you name it, it was horrible. I guess I'll just enable Adguard when I need to, no biggie. I really thought it would be something simple though. Any thoughts as to what could be responsible for this headache after 2 hassle free years? I guess it could be anything actually, from bad code to a rushed out, not properly tested update.....anything.
 

Boo Berry

Moderator + Beta Tester
Moderator
Well, there has been several Amazon Prime Video app updates in the last little bit, even days ago.

Did you go into Apps Management, find the Prime Video app and disable protection/filtering for it? Was it successful? If you do that, the Prime Video app won't be filtered and you won't need to disable AG for Android to get it to work.
 
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