[Win 7 x64] Adguard 6.3 causing YouTube to crash in IE11.

Discussion in 'Quality Control' started by Pentlands, Apr 30, 2018.

  1. Pentlands

    Pentlands Beta Tester

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    This may or may not be related to my other thread?:
    https://forum.adguard.com/index.php?threads/win-7-x64-adguard-6-3-974-and-ie11.28622/

    That said, what i have found out after much head banging off desk is that AdGuard is causing YouTube videos on Win7 (64bit) to crash.

    I know this because with AdGuard enabled any and all videos i try to run on YouTube when i use IE11 will crash at some point, they start to play and the length they play varies but it doen't matter if it's a 40 sec video or a 30+ minute video, the end result is the same... AdGuard WILL crash the videos at some point.

    If i exit Adguard and disable filters (unknown at this point if the filters are relevent) then ALL YouTube videos play in their entireity without issue.

    Also notable is that the buffering YouTube requires to enable seemless playback is also much improved.

    It's as if AdGuard is throttling YouTube to the point where Youtube gives up and bails out.

    Whatever the cause, here's a couple of example videos that have issues with AdGuard running (truth be told you could pick any video!) that no longer have issues without AdGuard, and their corresponding YouTube error screenshots:

    AC/DC - Thunderstruck (Official Video)


    HMS Vanguard run aground on way to breakers 1960


    acdc.JPG HMS%20Vanguard.JPG

    I hope that makes sense, and helps.
     
  2. steve1209

    steve1209 Beta Tester

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    @Pentlands It would be helpful if you could list your Adguard filters and Adguard extensions you are using. I'm sure the Devs will ask you to provide a dump as well since you say Adguard is crashing the video's. I had no problems with the youtube videos but I'm using Win 10 X64, so thats not a good test!
     
  3. Pentlands

    Pentlands Beta Tester

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    Extensions:

    AdGuard Assistant Beta, Version 4.1.12
    Popup Blocker by AdGuard (BETA), Version 2.2.3

    "Enable extensions" and "Automatically detect userscripts" are both enabled.

    Filters:

    English
    Russian
    German
    And oddly, a User Filter with only one rule "@@||mg.mail.yahoo.com^$important,document,~extension" ~ How that got there i have no idea, i certainly didn't add it.

    Hope that helps.
     
  4. Pentlands

    Pentlands Beta Tester

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    FWIW, the filters can probably be ruled out because i just tried exiting AdGuard but left the filters enabled and the issue remained, the only way to have seemless playback appears to be to disable AdGuard entirely.
     
  5. Blaz

    Blaz Moderator & Translator Moderator

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    So not even a document exclusion works?
     
  6. Pentlands

    Pentlands Beta Tester

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    I have no idea and i have no idea how that User Filter got added.
     
  7. Pentlands

    Pentlands Beta Tester

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    I think I'm done with the Beta threads, i post about issues and get nothing back... GitHub might be the flavour of the day but it's not for me.

    I'll close another of my threads in this thread simply because neither have had any reply worthy of note:
    https://forum.adguard.com/index.php?threads/win-7-x64-adguard-6-3-974-and-ie11.28622

    That said and as a final note, today i stumbled across an option to report the issue in a link above when i selected "Open AdGuard" via a pop up option on my taskbar after AdGuard became unresponsive due to AdGuard blocking my internet connection... because i was never expecting AdGuard to cause an issue like this i always closed AdGuard before i got to click on the option...

    Now i know that that option was likely available all along I'll likely just go down that route instead of wasting my time here.
     
    Last edited: May 17, 2018
  8. avatar

    avatar Administrator Staff Member Administrator

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    @Pentlands why not Github btw?

    Regarding the topic, sorry for the delay. We had long holidays in the first weeks of May and it seems that not everyone has recovered.
     
  9. Boo Berry

    Boo Berry Moderator + Beta Tester Moderator

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    In my opinion GitHub is a great place to report and keep track of issues and bugs... forums, well, not so much. If I recall correctly this forum section was created before issue tracking was migrated over to GitHub - furthermore, this forum section isn't really used much.

    GitHub just works as an issue tracker. You can confirm (or invalidate, if needbe) issues, add milestones, keep track of reproducing and fixing of issues, etc. With forums it's so easy to miss posts (happens to me a lot), AG team/devs don't visit the forums as often as GitHub (unless there's something urgent, which I'll get the attention of one of the admins/devs via the Telegram chat like I did with this topic), etc.

    IMHO, this forum section could be depreciated with a sticky post informing beta testers issues should be reported via GitHub.
     
  10. vasily_bagirov

    vasily_bagirov Administrator Staff Member Administrator

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    Forum still remains a place for discussions, any discussions related to AG. It never hurts having both a bug on GH and a forum thread.
     
  11. Pentlands

    Pentlands Beta Tester

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    I don't have a reason for not trusting Github, I'm sure it's a fine website but i seem to have a mental block when i try and navigate my way around Github, e.g. I've tried to find bug reports for AdGuard there but give up in frustration because i simply can't get my head around how to navigate the site.

    Github is a first for me, I've been using browsers since the mid 90's and never once had an issue where i didn't understand how to navigate a website for the info I'm looking for, but Github has me stumped.
     
  12. avatar

    avatar Administrator Staff Member Administrator

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    You know what, I think I saw such a bug report before, but we were not able to reproduce it back then.

    Have you tried switching the driver type to WFP? This might also help with the BSOD issue you're having.
     
  13. Pentlands

    Pentlands Beta Tester

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    After some testing today i have somewhat nailed this down, i don't have the knowledge to explain how or why but it's definitely AdGuard related... See my new thread today:
    https://forum.adguard.com/index.php?threads/if-ever-quality-needed-control.28797/
     
  14. Pentlands

    Pentlands Beta Tester

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    As an aside, i looked online today to try and find some form of screen capture software that could capture what i was seeing in real time so i could post them as videos when YouTube videos were running but i failed miserably... if anyone knows of software that could capture what i see I'd be more than happy to post the videos here...

    It's striking how slow YouTube videos buffer when AdGuard is enabled in Win 7 (with WFP disabled?)... by that i mean... click on a YouTube video and watch the time bar populate with data... then disable or exit AG, refresh the page, and it'll hopefully make sense... data download/buffering is like night and day!

    I so wish i could screen capture what i see and post in video format the difference i see, it's remarkable, and why I've expressed in another thread here why it's as if AG is throttling my internet.

    That said, this is one instance out of three so there may be other reasons why I'm having this issue, possibly all related to each other?

    The latter makes logical sense to me given that until recently AG has been flawless.
     
  15. TheHasagi

    TheHasagi Administrator Staff Member Administrator

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  16. Pentlands

    Pentlands Beta Tester

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    @TheHasagi

    Thanks but not really what i was looking for.

    I was looking for something that would 'record' what i was doing and seeing on my screen, it turns out i had exactly what i needed sitting on my hard drive all along, i downloaded and installed a video editing suite from giveawayoftheday a while back and it is able to do what i wanted.... i just didn't know it until today.

    So, I've created two videos and uploaded them to my Amazon Drive account where you can either watch or download them.

    Firstly the one where i have WFP ENABLED within AdGuard, this is how the video should play.... pay attention to the time bar, the lighter grey is the video buffering, as can clearly be seen the video fulfils it's buffering needs quickly and seamlessly.
    https://www.amazon.co.uk/clouddrive/share/OmHOv3rxSnkTmuuAZKggEmngCeFog2ADvmdQPn2Fxqa

    And now, with WFP DISABLED within AdGuard, here you will see not only the video jumping and pausing to the point where YouTube crashes out to an error message, but also if you look at the time bar the buffering is terrible and never does complete.
    https://www.amazon.co.uk/clouddrive/share/XPa7lbsGFBDRKSNWNx9GJrYu9OT8JhsvBAhjpw6uvPp

    Hopefully what I've been reporting now makes more sense.

    p.s. At the end of my 'WFP disabled' video the recording caught the audio notification of an incoming email on my pc, don't confuse this with a new email on your system ;)
     
  17. Pentlands

    Pentlands Beta Tester

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    Fyi, i forgot to add that this issue applies to ALL YouTube videos when using IE11 on Win7 x64, it doesn't matter the length of video or the video quality setting, they will ALL crash out to a YouTube error message when WFP is disabled.
     
  18. TheHasagi

    TheHasagi Administrator Staff Member Administrator

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    @Pentlands

    Thank you! Successfully downloaded your records, work in progress.

    I will text you back ASAP when the issue will be eliminated.
     
  19. Pentlands

    Pentlands Beta Tester

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    And thank you for not abandoning my posts/threads/emails.

    Even though i knew what i was signing up for when i agreed to participate in your Beta programme it can still be incredibly frustrating trying to explain an issue that isn't easily described in text or can't easily be replicated, thankfully i was able to communicate this in a medium that appears to be making sense... time will tell if my BSOD issue is related, I'd be surprised if it isn't given the timeline of my issues.

    FYI, since enabling WFP the other remaining issue with IE has not so far resurfaced:
    cf: https://forum.adguard.com/index.php?threads/win-7-x64-adguard-6-3-974-and-ie11.28622/
    At this time I'm not entirely convinced that enabling the WFP driver is a complete solution because IE11 'feels' slower as time goes by (i.e. the more IE11 is used in a single session the more it 'feels' too slow), the good news it that so far it doesn't become unresponsive.

    That said, if in future it turns out all my current issues are related to the TDI driver then please feel free to merge my threads into one, as long as the context of each issue is maintained i would have no issue with this.
     
  20. Pentlands

    Pentlands Beta Tester

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    Having sat on this i feel now is a good time to chime in my tuppenceworth...

    Correct me if I'm wrong but is not the ethos behind the Beta Testing> Quality Control Forum....
    If anything should be deprecated it should be the use of the Release Notes & Discussion sub-forums as a means to report issues.