[WIN] GUI reports unexpected license downgrade - trial

[mysteriously]

Hello,

Adguard GUI just showed me that my trial license will expire soon. Of course on my personal account everything seems to be fine:

License is active until 2017 May 25

I had and still have some internet connection issues, I lost DSL connection like ~50 times for last couple days. I also used mobile connection, every session could be max 1 hour long. In both cases dynamic IP is used.



Logs: https://mega.nz/#!LlhjAAZY!jJXPWJa3KzrVB7t9TXh2CmmHvlodF8fiLmAJvOv351M

 

[Boo Berry]

An idea, perhaps the clock in Windows or the PC's BIOS has the wrong date?

 

[avatar]

So the question here is where has license key disappeared from the program.

Could you please PM me the key you use?

 

[mysteriously]

I entered the same key again and so far it's fine.
PM send. If you meant when Adguard app has forgotten the key, then the answer is like 1-3 hours before creating the thread. However I didn't notice any kind of weird popups about it.

An idea, perhaps the clock in Windows or the PC's BIOS has the wrong date?

Nope.

 

[avatar]

At first I though that the key was reset from the server side, but it was not.

I have no idea what is was

 

[mysteriously]

Ok. Well, if it didn't happen for anyone else, then it was not a big deal I guess.

 

[Bubby]

I have something similar, will post here instead of starting a new thread...

I have a lifetime license for 2 machines, yet adblock says it's expiring soon at the top?

1. When is "soon"?
2. Should I simply ignore it?

 

[Bubby]

Ignore my last post. seems Adguard "forgets" my license and I need to re-enter it periodically. I'll take that up via support.

 

[vasily_bagirov]

Ignore my last post. seems Adguard "forgets" my license and I need to re-enter it periodically. I'll take that up via support.

Any progress on your conversation with support?